Controller not showing as connected with new Orion VR beta installed

[pizzy00]

Just wanna say I had the same issue, gonna try fixes

[Shaun]

No worries, glad to hear you got it straightened out!

[sbiegun]

I was having a similar issue yesterday after installing Orion. I contacted Michael in support and he ran me through the troubleshooting to figure out what the issue was. We determined that the device was dead and that it may be a hardware issue. This morning, I turned my PC back on, plugged the device in, and it worked. Not sure if it helps, but the only change between now and then is that I left my PC off for an extended period of time. Hopefully the problem doesn't reoccur, because I still don't know what the cause or solution is.

[sdemar]

By the way, the new build is amazing. Great work guys! Was cool before, now its just, well, amazing

[KookyBone]

is

hi,

i just installed orion and it worked perfectly fine in the beginning. All Demos were working correct but after starting the 6th demo or so again the hands were up-side-down. So i restarted the pc. After that i had the same problems you were writing. First it shows connected and i can calibrate it, but all demos say it is disconnected and no hands were shown. the lights went off after af few secounds. so while calibration works everything other doesn´t. after a restart now it shows disconnected... seems there is problem with the software for me!

But in the 30 mins it works fine it was really great by the way

[KookyBone]

Maybe i found the solution!!!

When i restarted the pc for the 5th time or so the motion leap started working again. it some fingerprints on it so it reminded me that maybe now it works. And it did... normally as before BUT when i started a VR-Demo what now didn´t work was the oculus DK2. It says device is not detected. So i cheked the usb ports and detected that they both connected on the only two usb 3.0 ports of the pc. I thaught when one device worked and the other stops and if the other works then the other stops, than maybe it is problem with the usb controller. So i swiched the oculus onto the usb 2.0 port and voila... both works fine now. So maybe there are conflicts with some USB-Controllers