Ask a Question/Support/Troubleshooting
My Leap Motion Controller doesn't work!
Leap Motion Support
posted this on Jul 26 00:22
For various reasons your Leap Motion Controller can fail to work properly. This table will help you to determine the cause. Before you begin, make sure you have downloaded and installed the most up-to-date software for your Leap Motion Controller.
Tip: How to view your Leap Motion software log
- Right-click your tray icon → Settings → Troubleshooting → Show Software Log...
Tip: Find whether your computer detects your Leap Motion Controller
(Note: enumeration means the name your system assigns to a hardware device)
Windows:
- Start → Control Panel → Hardware and Sound → Device Manager → Imaging devices, and:
- Start → Control Panel → Hardware and Sound → Device Manager → Universal Serial Bus controllers
Mac OS X:
- (Apple logo) → About this Mac → More Info → System Report → Hardware → USB
|
Status LED |
Tray Icon |
“Detected” in software log? |
Enumeration |
Resolution |
OS |
 |
  |
Yes |
 Leap Motion Controller |
You should be able to see tracking in the Diagnostic Visualizer. If so, your problem is probably app-specific. If not, try to run the Diagnostic Test. |
both |
| |
 |
Yes |
Leap Motion Controller |
both |
|
| |
 |
Yes |
Leap Motion Controller |
If the Recalibration program can get past “Plug-in-device”, and the score remains at 0: Please contact our Support department to send you a replacement unit. |
both |
| |
 |
Yes, but connects and disconnects rapidly |
Leap Motion Controller |
Download and run the “UpperFiltersFix” patch here: http://tiny.cc/leapmotionpatch 3rd-party software which can cause this: ASUS AI Charger, possibly others |
Win |
| |
 |
No |
Leap Motion Controller |
Try another USB port or computer. |
Win |
| |
|
Rapid cycle of “Processing initialized” only |
Leap Motion Controller |
This is a Leap Motion software bug. We are working on a fix that we hope to have soon. |
Win |
| |
|
No |
Leap Motion Controller |
This is a Leap Motion software bug. We are working on a fix that we hope to have soon. |
OSX |
| |
 |
No |
Leap Motion Controller |
1. Go to the Device Manager. 2. Click on the Leap Motion device, and select “Update driver”. 3. Click "Browse my computer for driver software" 4. Click "Let me pick from a list of device drivers on my computer". 5. Uncheck the "Show compatible hardware" checkbox. 6. Select "Microsoft" as the manufacturer. 7. Install the Driver for the "USB Video Device" model. 8. Unplug and replug your Leap Motion Controller. |
Win |
 |
|
No; or “Processing Initialized” only |
 Cypress Bootloader, or Westbridge |
Download and run this tool to restore your firmware: http://tiny.cc/leapmotionpatch |
both |
| |
|
No |
Unknown Device, or USB Composite Device
Make sure it’s actually the Leap Motion Controller, not another device. |
If repeatable on multiple computers: Please contact our Support department to send you a replacement unit. |
both |
| |
|
No |
<Nothing>, under any category |
If repeatable on multiple computers: Please contact our Support department to send you a replacement unit. |
both |